Guide: Implement Virtual Telephony into your Business in 5 Easy Steps

In the last article, we talked about what virtual telephony is and how it helps businesses succeed. So how can you get virtual telephony for your company? Read this article to find out how you can implement virtual telephony in 5 easy steps.

Guide: Implement Virtual Telephony into your Business in 5 Easy Steps

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If you’ve read this far, then you already understand that your business can benefit greatly from virtual telephony. It’s a must-have for modern businesses, and can simplify the work of your managers and employees. But if you’re not a techie, getting started with virtual telephony can be a little hard to figure out. We’ve prepared a guide for you that will help you implement virtual telephony in 5 simple steps.

Step 1. Get a trade license and connect a local landline number in your country of business.

For example, in the UAE, a trade license is required to connect a virtual landline number. A virtual landline number will allow you to easily call customers, even if you are in another country. During the call, customers will see an incoming call from the official number of your business. This makes the company look more professional and inspires confidence in customers than if you use a personal mobile number.

Step 2. Determine how many employees you’ll need for your virtual call center.

Step 2. Determine how many employees you’ll need for your virtual call center.

Decide which of your employees will use telephony and how many call center jobs you’ll need. Remember, your employees can live anywhere! All they’ll need is internet connection. They will be able to make calls from home, on a business trip, on the road, or even in an office in another country. Thanks to virtual telephony, you can open a remote office in another country to reduce company costs and work as efficiently as you would if you were sitting at the company HQ.

Step 3. Check if employees have high-speed Internet access.

Virtual telephony works on many different devices. Calls can be received through the browser on your computer or laptop, or through the softphone app on your smartphone. But for high quality, clear conversations, you’ll need a high speed Internet. The faster the Internet, the more efficient your team is, and the more likely they are to close deals.


The ability to call from any device allows managers to communicate with customers from anywhere in the world, and quickly respond to any customer request or incoming call.

Step 4. Go through the onboarding process with CallGear managers.

Step 4. Go through the onboarding process with CallGear managers.

After paying for the service, a CallGear personal manager will show you all of the incredible features of the platform, and help you set up all necessary functions. Over the course of training, you’ll learn the ins and outs of virtual telephony and how to use it to boost team efficiency and sales. You do not need to study dozens of pages of instructions on your own – a technical support specialist will always be in touch with you, ready to provide assistance on any issue.

Step 5. Evaluate the performance of your business in real time, and improve!

Step 5. Evaluate the performance of your business in real time, and improve!

Ask a CallGear manager to set up a CRM integration for you – that way you’ll have a complete picture of the work of your sales department. By viewing CallGear dashboards daily, you can evaluate the performance of your employees in real time and find out how to grow your business quickly and efficiently.

Conclusion

You now know how to get started with virtual telephony! The implementation process may seem complicated at first glance, but don’t worry. The CallGear Support team will always advise you on the right solution, and help you with any of your virtual telephony needs. Take your business to the next level with CallGear virtual telephony.

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