Case Studies

How does Digital Marketing affect the Home Care Industry in the UK?

Digital Agency Trinity has joined forces with McAlpine Care to launch an aggregator that will improve the way people search for home care agencies for the elderly.

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How employees began to work 3X more efficiently

The main problem of any business that uses telephone communication is missed calls. When it comes to quality of service and high conversion rates, there’s nothing more important than picking up that phone and having a fast response time.

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IP Telephony Significantly Improved Call Center Efficiency

A modern call center cannot properly function without cloud telephony. Almost all telephony providers have basic operator control functions, but finding one that goes above and beyond to truly improve your business is a different story.

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90% less manual labor, 6X more transactions

Connecting modern IP-telephony to your business can not only speed up call processing times, but it can also motivate your team to carry out larger-scale improvements for the business.

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CallGear helped reduce communication costs by 28%

Our partner, 2M GROUP, is an expert in cost automation services. They help many organizations from different industries master modern communication technologies

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How to Increase Call Center Productivity 1.5X without Increasing your Staff

For any call center, it’s extremely important that operators are not idle during work hours. This could result in a negative experience for the client and frustration for the managers.

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How to Automate Reporting and Free your Managers’ time up to 15% per day

“InternetLesson” is an online school that provides remote learning opportunities for grades 1 to 11. The company has a library of video tutorials and school curriculum materials.

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How CallGear and amoCRM Integration Improved Quality of Service by 30%

Oazis Group is a company that develops cottage settlements. Clients buy plots both for the arrangement of suburban housing and for investment purposes.

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Call Processing Accelerated by 1.5X

The British Academic Center is a foreign language school specializing in English, French, Italian and Spanish. Since 2020, most students at the school are taught online.

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How CallGear Improved Customer Service and Reduced the Number of Missed Calls by 3X

For any call center, it’s extremely important that operators are not idle during work hours. This could result in a negative experience for the client and frustration for the managers.

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