Privacy Policy


Callgear Group (“Callgear Group”, “Callgear”, “we”, “our” or “us”) provides a unified cloud communications platform (the “Services”) through a Software as a Service model (“SaaS”) and is committed to protecting your privacy.

This Privacy Policy applies to information (as defined below) about the clients that obtain the Services from us (“Clients”), visitors to our website www. callgear. com) (“Visitors”), and customers who call phone number provided by us ("Customers“)(Clients, Visitors and Customers, shall collectively and individually be referred to as “you”, “your”).

The Callgear Group consists of affiliated companies: SIA Callgear (registered in Latvia under the registration number 40203221051, registered office at Dzintaru pr. 36-7, Jurmala, LV-2015, Latvia, postal address at Vienibas gatve 109, Riga, LV-1058, Latvia) and Callgear DMCC (registered in United Arab Emirates under the registration number DMCC-761557, registered office at Unit no: 1207, JBC2, Jumeirah Lake Tower, Dubai, United Arab Emirates, postal address at Unit no: 1207, JBC2, Jumeirah Lake Tower, Dubai, United Arab Emirates) (together, the “Affiliated Companies”). This Privacy Policy applies to Affiliated Companies, irrespective of location or jurisdiction.

This Privacy Policy is issued on behalf of the Callgear Group. Accordingly, “we”, “us” or “our” in this Privacy Policy, when in relation to the obligations of the data controller (or processor) under the GPRA (as defined below) refers to SIA Callgear. Where specifically not in relation to the obligations of the data controller (or processor) under GDPR, “we”, “us” or “our” may also refer to any of the Affiliated Companies.

Controller and Processor

In relation to the Client that is a natural person SIA Callgear shall act as the controller (as defined under European Data Protection Regulation (regulation (EU) 2016/679 (“GDPR”) responsible for processing personal data in accordance with Article 4 (7) GDPR.

When Services are provided to legal entities, we shall process the personal data of Customers as a Processor on behalf of our Client, therefore “Customer Data” means the data Client (as a controller) collects, processes or stores using the Services.

Description of Services

We provide a unified cloud communications platform that offers call processing (including call forwarding, IVR service, group dialing, call back service and call request services), call recording and storage, collection of data, conference call, and call tracking processing of any text messages (including chats (communication from the web-page), messages from the messengers, etc.).


For purposes of this Privacy Policy “information” means any information about you from which you could be identified, in other words, your personal information. For example, the information may include: your first and/or last name, you company name, physical address, including street name and name of city, email address, telephone number, information about personnel of your company, directors and officers, any other information about you or your Customers.

It is always up to you whether to disclose personal information to us, although if you elect not to do so, we will not be able to provide you with our services. The amount of your personal data collected depends on the product or services in which you are interested.

Processing of Personal Data by Means of Cookies

Callgear uses cookies to improve the functionality of our homepage and to adapt them to your usage patterns and to obtain statistics on user activity.

Cookies are small text files that your computer or mobile device saves when you visit a website. The next time you visit the Callgear website again, your browser will remember your actions and do some of them for you, such as choosing a language. The following types of cookies are used to improve the functionality of the website and to facilitate its use:

If you want to restrict (disallow) cookies from being saved or delete cookies, you can do so by using your browser settings or otherwise. For more information, visit: or

Restricting (disabling) cookies will prevent certain web site services from working properly. Our website may contain links to other websites. If you use these links, please note that other websites are not controlled by Callgear and Callgear cannot be held responsible for the protection and confidentiality of any information you provide when you visit other websites, and these websites are not covered by this statement. You must exercise caution and review the privacy or privacy statement of the relevant website.

How we obtain Information

We may gather information about you from the following sources: information you provide to us directly on our website, for example, when you respond to a survey, or fill a form, or sign up, or we collect automatically, when for example you visit our website that uses cookies. You might also provide us with information when you open an account with us and fill an appropriate application that will include your name, contact information, and credit card information, your payment history, account balances and usage). We also gather information stemming from your usage of our services such as call or messaging logs, and other technical data. If you are a Customer, we might collect communications information that is sent through the use of our Services, like the body of a text message or phone call (recorded and sometimes transcribed). We also may use insert codes placed by our clients on their websites to gather information about their visitors.

We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our Website(s); research and development; customer and account administration; and to help us focus our marketing efforts more precisely.

If you provide us with the information about your officials and other representatives, avoid submitting information about private communication means (private phone numbers, private email addresses, residential addresses).

There is also information that may receive from third parties, such as data and technical support providers.

How we use the information

We use information to understand how to improve our Services, respond quickly and efficiently to your inquiries, assist you with any problems you might have in using our Services, prevent fraud or unauthorized use, comply with law and regulations, properly bill you.

Legal basis to process the information

The legal basis for the processing of your personal data is

How do we share the information and who do we share it with

We will not share information unless one or more of the following conditions are met:

If your contract with CallGear DMCC of which this Privacy Policy is an integral part, by executing such contract you expressly permit us to share your personal information with third parties for aforementioned reasons.

If your contact is with the SIA Callger, we, usually, process personal data in the European Union/European Economic Area (EU/EEA) and such data are not transferred and processed in non-EU/EEA countries, but we may need to transfer personal data to recipients outside the European Union. These activities can include dealings with the outsourcing of services to external providers located outside the EU and/or processing the data outside the EU (e.g. cloud computing, web-services), or when arranging staff work trips to non-EU countries.

According to the GDPR, such transfers are allowed when:

If your contract is with CallGear DMCC, we, usually, process personal data in Dubai, and such data is not transferred and processed outside Dubai, but we may need to transfer personal data to recipients outside Dubai. These activities can include dealings with the outsourcing of services to external providers located outside the Dubai and/or processing the data outside Dubai (e.g. cloud computing, web-services), or when arranging staff work trips to non-EU countries. By executing your contract with Calgear DMCC of which this Privacy Policy is an integral provision, you thereby consent to the transfer of personal data to third parties, including the parties outside Dubai.

Security of Information

To protect Information from unauthorized access and use we use physical, procedural and technical safeguards required under GDPR and local applicable law. We secure our website and other systems against loss, destruction, access, modification or distribution of your data by unauthorised persons. However, despite regular checks, complete protection against all risks is not possible.

Your rights

A data subject or their authorized representative has the following rights:

Data storage

Personal data will only be processed for as long as necessary. The storage period may be based on a contract, our legitimate interests or the applicable regulatory enactments (for example, laws on accounting, extinctive prescription, civil rights, etc.).

We do not accept liability for any unauthorized access to personal data and/or personal data loss, if it does not depend on us, for example, due to your fault and/or neglect.

How to request changes to the application of Privacy Policy

We will share information as described in the section above unless you direct us otherwise by taking one of the below steps. Note that based on the sharing practices above there are certain instances of sharing which you may not opt out. Email us at Requests must include company name, address, contact email and telephone number, name of the contact individual, the account number(s) if applicable is for the business entity(ies) opting out. Incomplete information will delay or possibly prevent our ability to honor your request. Our system will be updated to reflect your privacy preferences within 30 days following receipt of such a request with complete information.

How to resolve disputes relating to the application of our Privacy Policy

If you have a dispute with us relating to our privacy practices, please email us at

Updates of our Privacy Policy

We may make changes to our Privacy Policy from time to time at our sole discretion. If we make any changes, we post a new “last updated” line at the top of this Privacy Policy. It is your responsibility to review the Privacy Policy regularly. The Privacy Policy is part of our Terms of Service and your use of our website and Services constitutes the acceptance of the changes.

Children Privacy

You must be at least 18 years old to access our Services. We do not knowingly collect, use or disclose information about users of our website or Services who are under 18.

Contact us

If you have any further questions regarding the data we collect and how we use it, please feel free to contact us by email at