Need a better way to monitor the work of your employees?

All information about your phone calls will be available in one window as soon as you connect the CallGear Virtual PBX. A clear picture of how many calls your employees make, how much time they spend on the line, how many incoming calls they miss, etc., will all be available to you.

CallGear will answer any questions you have about your calls. All calls will be recorded and saved in your personal account, so you can listen back at any time, and learn from your past conversations.

CallGear will help you establish high-quality telephone communications for your business.

Your business will get a complete picture of all calls both inbound from customers, and outbound from your agents.

How many calls are made per day? What is their conversion rate? What can you improve on?

Unfortunately, businesses occasionally encounter inappropriate behavior from their own employees. Sometimes our employees make deals with clients outside of the business.

By connecting CallGear, you will have access to call logs, call records, and analytical reports on your employee conversations and performance. This will significantly reduce the risk of unfair behavior on the part of your employees.

In any controversial situation, you can simply listen to the recording of the conversation and determine exactly what happened. You can then make a business decision accordingly.

The Web Form Auto Callback is a function that will automatically call your manager and the client who left a request through the form on the website, simultaneously. Within 30 seconds, your team will be on the phone with a potential client.

Immediately after receiving an inquiry from the site, the CallGear service calls your manager and informs them of details about the upcoming conversation using Whisper Messages.

Once they have background info on the customer, the service connects your employee to the client, and they’ll be prepared to close the deal.

When you record and analyze phone calls, you can monitor the interactions between your customers, managers, and support staff. Doing so can help you identify the highest
performing departments and salespeople, the highest converting customers, and the most occuring customer issues.

You can then adjust your strategy accordingly to optimize your communication processes and increase sales.