Save time by automatically distributing incoming calls to the right person.

Ensure your quality leads get sent to the appropriate department. Increase your conversion rate and optimize everyone’s time.

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Save time by automatically distributing incoming calls to  the right person. Get Demo

Voice Menu (IVR, Interactive Voice Response) is a system of pre-recorded voice messages that can be customized to any business.


A caller will hear a welcome message from your company and a series of options to choose from. A specific choice is made on their phone keypad.


After they choose, the conversation will continue depending on the scenario your company pre-configures in the system. For example, in most cases, the caller will be connected to a sales or customer support team member.

Simple, straightforward options

A caller wants their request completed as quickly and efficiently as possible. You need to give them clear, understandable options right off the bat. A simple greeting (Voice Greeting) may be enough if they want to know your hours of operation or a company update.


However, if there are several typical requests, it’s essential to give the client the right options to choose from. Voice menu items should be short, and cover any questions that a current or potential client might have.

Simple, straightforward options

Simple, straightforward options

How do you know which options to give callers?

By listening to, transcribing, and analyzing your phone calls, you can discover repeated keywords or phrases your callers use. For example, you may discover ‘Product A’ receives the most support calls.


You can then readjust your IVR menu items according to the real needs of customers calling your business.

How do you know which options to give callers?

How do you know which options to give callers?

Leave a request

Leave a request and we will demonstrate how the voice menu works by customizing it specifically for your business.

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