Stop losing calls from
long waiting times,
transfers, and overall
confusion
educate callers and increase the loyalty of your
customers
No more scheduling more employees to answer calls during peak hours, just answer them in order of the calls being received
Take call processing to the next level
with call queue
Great reduction in wait times
Avoiding putting your callers on hold makes for a superb customer experience.
Having a call queue will help your agents manage their busy periods more effectively and considerably reduce the average wait time for your customers. The number of callers who leave before you even get the chance to talk to them will decrease as well.
Fair load distribution between call agents
The queue feature helps to ensure work gets evenly and fairly distributed between agents.
The call queue tracks the workload of your employees. If call waiting time increases, either your employees need to improve their sales pitch and/or customer service, or you need to hire more employees.
Instead of hiring new employees to handle the holiday and peak hour calls, you can efficiently handle them using the phone queue system. It helps businesses manage a large volume of inbound calls with a limited number of employees.
Experience a substantial decrease in operating costs
Cut your operational expenses without compromising the quality of your customer service.
Instead of spending money on additional equipment and new hires, you will be able to free up agents to work on other essential tasks, as opposed to worrying about calls going unanswered or mishandled.
The best part about this feature is that you don’t have to overextend your business, and your customer service level is unaffected.
Inform your callers on all necessary information
Call Queue is automatically activated when all scripted employees are busy.
You can provide soothing or energizing music while the caller is on hold to engage them in a more positive way and to reassure them that their call is not going to be ignored. The hold music can also be replaced with marketing messages, special offers, updates about new products and services, upcoming events, etc.
An automated voice response will inform the caller of how long their wait time is, or what number they are in the queue. You can also provide information about your company, or different options they can choose from.
Respond promptly to your prospects
Unique queues can be formed for different call processing scenarios.
For example, if a call comes from a high quality lead or a VIP customer, the Virtual PBX can set a priority queue.
That means they will jump ahead of the line to ensure that you don’t lose potential business.
Common questions about Call Queing
What is a virtual call queue?
A call queue is a handy virtual PBX function that helps organize inbound calls into a queue to be routed to and answered by your available agents. To put it simply, managing calls on queue is how you avoid losing customers if none of your employees are free to attend to them at that moment.
How does a call queue work?
An automated voice response will inform the caller of how long their wait time is, or what number they are in the queue. You can also provide information about your company, or different options they can choose from.
Why invest in the Call Queue software by CallGear?
Call Queue by CallGear is an easy and customizable tool that helps manage incoming calls in the most convenient and time-efficient fashion. This feature is designed to help small business owners bring down their missed or unanswered calls to a minimum and increase overall customer satisfaction.
The Call Queue function by CallGear can calculate the estimated hold time for each client, inform the caller on how soon they will be helped, and provide useful information about the company while they are waiting. With its help, you can activate different processing scenarios and make sure every customer receives the kind of personalized treatment that makes them feel special and valued.
