Stop losing calls with long waiting times, transfers, and overall confusion.

Call Queue is a simple and convenient tool to educate callers and increase the loyalty of your customers.

Get Demo
Stop losing calls with long waiting times, transfers, and overall confusion. Get Demo

In an ideal world, a customer would never have to wait to speak to a company employee. In reality, companies receive A LOT of calls every day. Therefore, at some point, there may not be a free manager to answer the call.


The CallGear Call Queue comes to the rescue at this time to make sure you don’t lose callers. This tool is automatically activated when all scripted employees are busy.


In this case, the next incoming call will go to the queue, the client will be informed of the situation, and instantly transferred to the first free specialist.

Some of our killer features

How does it work?

CallGear’s Call Queue tool will calculate the approximate wait time for the caller.


An automated voice response will inform the caller of how long their wait time is, or what number they are in the queue. You can also provide information about your company, or different options they can choose from.

How does it work?

How does it work?

Call Processing Scenarios

Unique queues can be formed for different call processing scenarios.


For example, if a call comes from a high quality lead or a VIP customer, the Virtual PBX can set a priority queue.


That means they will jump ahead of the line to ensure that you don’t lose potential business.

Call Processing Scenarios

Call Processing Scenarios

Statistics and Analytics

The call queue tracks the workload of your employees. If call waiting time increases, either your employees need to improve their sales pitch or customer service, or you need to hire more employees.


Stop losing out on customers. The CallGear Auto Callback feature will instantly call back anyone who wants to receive a call but does not want to wait in the queue.


The use of call queue reporting will help identify problems within your call center or office so that you can take timely measures to eliminate them.

Statistics and Analytics

Statistics and Analytics

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