Never ‘miss’ a missed call again with Auto Callback.

Whether a customer tried to reach you outside your business hours or your agents were busy talking to other clients at the time, or you were experiencing some technical issues that made your phone service temporarily unavailable – there can be many reasons why a call went unanswered. However, regardless of what caused a missed call, the sooner you deal with it, the better the odds of getting your prospect back and converting them into a paying customer.

Luckily, there is technology to help you with this! The auto callback is a handy function that allows automatically connecting your managers with the missed caller at the time that is most convenient for both – the customer and the agent. After they read missed calls transcripts and familiarize themselves with the caller information that this tool collects, the manager can quickly place callback calls to the lead and try to convince them to come back to your business.

Why use the auto callback functionality?

The technology can greatly assist contact center employees as well as facilitate business communications for various other departments within a company. Being able to quickly call back missed call means your potential customer will not have any time to change their mind and start looking for alternatives. Here are some of the most prominent advantages that this technology can offer a modern business:

Enhanced customer experience. Customers appreciate the callback technology because it spares them the need to hold the line or re-dial. By providing just a few essential details about themselves, they can expect a callback from the company manager at a time that works best for them.

Reduction of costs. Long hold times result in higher toll call charges and can dramatically increase operational costs for your business. By enhancing your phone system with the auto callback function, you will reduce the number of callers who queue up waiting to talk to your managers, which in turn will bring down your telecom costs significantly.

Recovery of lost leads. With this technology, a missed call will never again turn into a lost lead. Even if your managers are too busy to take a phone call at the moment, the information about the caller is recorded and can be used to contact the lead whenever there is an agent available.

Why choose CallGear Auto Callback for Missed Calls?

The CallGear auto callback is a capable tool that makes it easy to stay always connected to your customers and track down every lead even if their phone inquiry did not get an immediate response from your managers. As soon as a suitable agent is free, they will be automatically put through with the potential client and can use the previously collected information on the missed caller to build a rapport with them.

The operator only needs to set the rules by which the CallGear system will make callback calls, and the software will take care of the rest. It is quick, reliable, and completely error-free!