Record and analyze every business call without additional equipment.

Control your quality of service, analyze customer needs, and train employees to form the perfect sales pitch.

Get Demo
Record and analyze every  business call without additional equipment. Get Demo

Call recording is a simple and useful virtual telephony feature that can help your company learn valuable information to improve your processes.


Whether the call is on your computer, mobile phone, SIP-phone or through our application, we will record, save, and send you the call immediately after the conversation. All conversations will be available in your Calls Log.

Some of our killer features

Improve your Quality of Service

When you record and analyze phone calls, you can monitor the interactions between your customers, managers, and support staff. Doing so can help you identify the highest performing departments and salespeople, the highest converting customers, and the most occuring customer issues.

You can then adjust your strategy accordingly to optimize your communication processes and increase sales.

Improve your Quality of Service

Improve your Quality of Service

Continuously Improve your Marketing Efforts

A potential customer who calls is a valuable resource for your marketing department.


Recorded calls and the ability to listen to customer conversations with employees can help you reshape your ad campaigns.


As long as your marketing team regularly listens to what your customers are saying, they will be armed with the information they need to effectively market to your target audience.

Continuously Improve your Marketing Efforts

Continuously Improve your Marketing Efforts

Monitor and Improve Employee Performance

With the help of phone recordings, not only will you discover how well your employees handle customer requests, but you will also understand which sales pitches aren’t converting, and which are the most effective for closing deals.


Without call recording, your sales training is dependent on manual note taking and caller memory, which increases chances of human error.


If you want to get the most out of your customer conversations, have your employees listen to successful pitches and repeat those same strategies that have proven to be effective.

Monitor and Improve Employee Performance

Monitor and Improve Employee Performance

Resolve Customer Issues and Stop Them from Repeating

In every business, there are always going to be misunderstandings between employees and customers.


By listening to call recordings, you can figure out when and why these misunderstands occur most. Which product triggers the most questions? What are customers angry about?


You can then make impactful business decisions and train employees to ensure these issues do not repeat.

Resolve Customer Issues and Stop Them from Repeating

Resolve Customer Issues and Stop Them from Repeating

Reduce Information Leaks and Staff Misconduct

When all communication between employees and customers are recorded and analyzed in our Virtual PBX, the chance of information being leaked is greatly reduced.


Every conversation can be tracked down to a specific time, word, subject or issue.


Your business can experience complete transparency.

Reduce Information Leaks and Staff Misconduct

Reduce Information Leaks and  Staff Misconduct

How do we use Call Recording ourselves?

In our business we actively use call recordings to better understand our customers and employees every day. The strategies below are suitable for almost any business, including ours.


– We train employees based on our call records. We listen to the most effective sales pitches, and have new employees study those interactions.


– We improve our website by analyzing customer conversations and understanding where we might be able to optimize.


– We never miss an issue or complaint from a customer, and are constantly iterating to stop these issuess from happening altogether.


In addition, all phone records are synchronized with our CRM and pulled into a client card. Our managers have access to every conversation with that customer and will reach out with the right information for that specific person.

Reduce Information Leaks and  Staff Misconduct

Leave a request

Leave a request and we will answer any questions you may have, or provide a demo of our services tailored to your business!

Name
Business Email
Phone
Company Name
Thanks for the request!