View your entire history of phone calls in one window.

Even with technology being as advanced as it is today, phone calls remain the primary channel of business communication. That is how a lot of your potential customers will contact your business for the first time, and what they will or will not hear talking on the phone to your manager will shape your entire future relationship.

To make sure your inbound leads are happy with their telephonic experience with your company or else to see what scares them away, you have to keep track of every phone interaction that your managers have during the day. The only way to do that is to employ an advanced call tracking solution that allows you to record phone conversations and monitor call log history.

What is a calls log?

Call logs are records of inbound and outbound calls along with detailed information on each. Aside from the recording of the call itself, a typical customer call log will contain data on the caller’s name and phone number, call date and time, duration of the call, call routing info, the total number of calls made by the caller to your company, any messages they may have left, etc.

Using tools that let you go through your sales and customer service managers’ recent call log and see what they have been up to will help refine your communication processes, approach customers at the right angle, make your marketing efforts more efficient and ultimately boost your sales.

By monitoring the company’s outgoing call history, you will know which of your staff are reaching their targets and which need to be further trained. You will hear how effectively sales reps deliver their pitches and whether or not they succeed in capturing the customer’s attention.

At the same time, checking your incoming call history will give you useful insights on which issues your customers want to discuss most often, how much help they receive when they call your support team, and how happy they are with the entire experience.

How can CallGear help you manage your call logs?

By assigning a call history manager online to go through your call record list and provide you with a detailed report, you can optimize your business strategies and make sure all crucial targets are achieved right on schedule. If you can’t spare the manpower to track down and analyze your business calls, your best option is to invest in an advanced call tracking solution such as CallGear that will do the job quickly and efficiently.

Call logging is a useful feature of the CallGear interface that allows you to comprehensively analyze information about all the calls your business makes and receives. With its help, you can revisit all recent calls today and assess how productive they were, or study the incoming call log to see if your sales managers spend enough time on each lead.

The two most helpful features of the CallGear calls log are:

Call recording. All phone conversations with your customers will be recorded and saved for future analysis. These records are downloadable from your account and can be integrated with your CRM.

Call tracking. By tracking information associated with each phone call, you will see where your best leads are coming from, which ad campaign spends need to be cut or increased, and who on your team may benefit from more training.