- CallGear
- Call Analytics
- Speech Analytics
Speech
Analytics
Use voice analytics software to analyze customer conversations and increase the number of leads to your business
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1. Conversation Transcriptions
2. Keyword Search
3. Compliance Control Checklists
4. Automatic tagging and SmartTag
Convert Calls to Text with Speech Analytics
Search conversations by specific keywords, test different sales scripts, evaluate your employees, study customer behavior, and improve your business practices.
Are you ready to significantly increase your conversion rate?
Transcription and search by content of the call
Get access in real-time to the content of each conversation. The CallGear system decodes each text and organizes a report based on keywords and conversation points. Learn about your customers in no time!
Compliance Control Checklists
Checklists allow you to monitor and evaluate the work of your call handlers. You can create system blocks of key phrases that managers should use when communicating with clients, specific to different situations. The CallGear system will analyze all call records and build a report on each employees' checklist execution.
Automatic tagging and SmartTag
The CallGear system will automate the process of analyzing and marking conversations with customers. Tags are created in the system and form lists of popular keywords and phrases used. The tool can automatically tag ALL calls, significantly reducing the time and cost of listening.
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