Unlock powerful insights with chat analytics
Evaluate and improve employee performance
Our Employee Efficiency in Chats report offers key metrics on how effectively your team handles customer interactions.
Track the number of messages, response times, interaction duration, and overall performance.
Leverage these insights to assess productivity, identify areas for improvement, and ensure your team delivers prompt and effective support.
Why Chat analytics is essential
for your business
Gain insights into marketing channel effectiveness
Improve team performance with detailed efficiency reports
Ensure all customer interactions are securely stored and accessible
Make data-driven decisions to enhance customer engagement and satisfaction
Secure and retain all chat interactions
Even if an employee deletes chats on their end, CallGear securely stores the entire chat history in the system.
This guarantees that all customer interactions are preserved for future reference, audits, and compliance, ensuring a reliable record of communication.
Make data-driven decisions
With CallGear chat reports, analyze chat performance across various marketing channels.
Track where your customers are coming from — Google Ads, Facebook Ads, blog posts, or TikTok ads — and see which channels drive the most engagement through WhatsApp, Telegram, Viber, and Facebook.
Use this data to refine your marketing strategies for better customer acquisition.
Integrations
In just a few clicks you can sync customer data, sales and marketing in one place. Link virtual telephony with your CRM and marketing platforms
