Centralize text interactions with customers in the omnichannel operator's workspace
What is operator's workspace?
CallGear’s operator’s workspace is a centralized platform that unifies all text communications with your customers — chats, messengers, and emails — into one place.
It enables your team to manage business interactions promptly and efficiently, minimizing the risk of missed messages.
Engage with customers
on their preferred
messaging platforms
Flexible chat management with
advanced scenarios
Redirect to the right person
Route messages to a specific group, the last manager, or the client’s assigned manager, and send them directly to your CRM system, ensuring swift response and seamless data integration
Segmented chat distribution
Handle chats based on triggered visitor segments or client-selected options using Menu IVR for personalized service
Scheduled activity
Configure chat operations to match your company’s schedule and set up an auto-reply bot, ensuring smooth communication during both working and non-working hours
Automated tools
Set up announcements for important updates and collect customer data with online forms, directly integrated into their profile in the system or client card in the CRM
Reduce response time in chats with efficient message templates
Streamline your responses with pre-set message templates: a set of standard texts and attachments for frequently asked questions.
Send consistent, accurate answers with just a few clicks, avoiding repetitive typing.
Customize templates to fit your business needs and control access, ensuring visibility only for specific groups of employees.
More amazing features for your business
More amazing features for your business
