Automatically segment incoming calls and requests by keywords and phrases.

Analyze client behavior and readjust your advertising channels based on your findings. Improve the company's overall business processes.

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Automatically segment incoming calls and requests by keywords and phrases. Get Demo

SmartScoring is the process of tagging calls and webform requests based on specified keywords and phrases. The settings are set in the CallGear account by YOU and are then organized automatically.


In the conditions of SmartScoring, you can indicate who said, or wrote, a certain word or phrase – whether it’s an operator or a visitor. You can also determine the website or channel on which the communication took place.


The SmartScoring tool is effective immediately after the end of the conversation.

Some of our killer features

Assess your Quality of Traffic

By segmenting the requests according to the necessary criteria, you can find the marketing channels from which incoming requests are more valuable to your business.


Say for example, requests from Google have a much higher conversion rate than Facebook.


You would then focus more spend on Google, and cut spend on Facebook, optimizing your budget.

Assess your Quality of Traffic

Assess your Quality of Traffic

Monitor Employee Compliance

SmartScoring will allow you to ensure that employees are complying with company regulations.


For example, in every dialogue with a client, a specific greeting must be mentioned at the beginning of the conversation.


Having set up this rule, you can find calls in which the manager violated the company’s internal regulations, and take necessary action.

Monitor Employee Compliance

Monitor Employee Compliance

Efficient Organization of Conversations

Set up specific rules for tagging calls in any specific situations that interest YOU.


For example, customize a tag labeled “Expensive.” Examine the calls in which the client says the word ‘expensive’ and understand the reason for this behavior.


Perhaps your managers are not communicating product value well, or perhaps you should consider lowering your price point. Either way, learn from your customers and improve your business!

Efficient Organization of Conversations

Efficient Organization of Conversations

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