Take incoming call processing to the next level.

Voice greeting is a function that will allow you to automatically greet a caller, provide information, and suggest a further conversation scenario.

It can be a request to wait for the first released operator, or an IVR scenario with the ability to automatically route a call to the right employee or office.

Voice Menu (IVR, Interactive Voice Response) is a system of pre-recorded voice messages that can be customized to any business. A caller will hear a welcome message from your company and a series of options to choose from. The caller dials a digit that refers to the desired menu option and gets connected to the right person/department. Usually the menu options direct you to sales or customer support.

Based on the specific options or numbers on the keypad a caller selects, determine which employee or department should handle a particular caller.

Optimize both the caller’s and employee’s time by distributing calls evenly across all employees whenever possible.

If multiple employees are available, connect a caller with whomever has a higher conversion rate.

Change the call scenario depending on the time of day. If a client calls on weekends, let them know that they will be contacted during office hours. Additionally, invite them to leave a message using the CallGear Voicemail.

Using the Last Manager feature, you can provide your customers with an even more personalized service, connecting them with someone they’ve already had communication with.

The Personal Manager makes your employee-client relationship even stronger by ensuring clients ALWAYS speak to the SAME employee.

This establishes trust and comfortability with a caller, and can lead to repeat purchases.

Distribute calls to offices in different countries depending on the source of the call.

With CallGear Virtual Numbers, your team can answer any inbound call in any country, while appearing to operate from one, single location.