Virtual Telephony: What is it and what are the 5 Main Benefits of Virtual Telephony for your Business?

Virtual phone system for businesses: No physical equipment, no wires, no office. All you need is the internet and you’re good to go.

Virtual Telephony: What is it and what are the 5 Main Benefits of Virtual Telephony for your Business?

Want to learn 7 features
of a successful chief?

Enter your email

A Virtual Phone System is a cloud-based phone system that allows users to make and receive calls from anywhere in the world, using their laptop or mobile device. It provides organizations with the mobility and flexibility that traditional on-premises systems cannot achieve. It does not require any equipment, as the service is provided completely over the internet.


Virtual phone systems combine the best of traditional landlines — secure lines and clear call quality — with the mobility and flexibility of today’s web applications.

Traditional
phone systems

  • Physical equipment, hardware, wires
  • Needs office for phone lines
  • Calls from the office only
  • Lengthy phone line installation
  • One line — one user
  • Need a specialist to configure, maintenance
  • No additional features
  • High cost of calls
  • Adding or changing a phone numbers is difficult

Virtual
phone systems

  • Internet connection
  • Just a laptop or smartphone for calls
  • Calls anytime, anywhere
  • Setup phone system in 2-3 days
  • Multichannel lines for all users
  • We manage your phone system for you 24/7
  • More than 10 special features for business
  • Best price for calls all over the world
  • Easily add and change phone numbers at any time

Thanks to virtual telephony, you can manage your incoming and outgoing calls, record missed calls, call customers back automatically, monitor the work of employees, save and view any call analytics, and generate convenient and understandable call reports in real time.

Watch a short video about virtual phone systems

Implementing a virtual phone system will save your business the time and money it takes to set up complex landlines. Your personal virtual telephony account is always available online no matter where you are in the world. You no longer need to maintain and upgrade physical hardware. Use virtual telephony like any other Internet service. Connect any number of employees and virtual numbers to communicate with clients, within your team, or between your offices around the world.

The Top 5 Benefits of Virtual Telephony for your Business

Call monitoring and real-time reporting will help you evaluate the performance of your employees, make the right management decisions, and increase sales.

Call monitoring and real-time reporting will help you evaluate the performance of your employees, make the right management decisions, and increase sales.

Virtual telephony allows you to make business processes more transparent. You will be able to analyze every step of communication with your customers. And thanks to call analytics and reports, you will see all sorts of valuable data: how many calls managers make per day, how many calls they miss, whether all customers were called back on time or not, how long customers are waiting for a connection with an operator. You can also find out the exact distribution of calls by your managers and the peak times of business the sales department experiences.


CallGear allows you to create reports in different formats. For example, you can sort calls by duration, waiting time for the client, calls answered by calls missed, by the number from which (or to which) they call, hours and days of calls, distribution scenarios, etc. This information is detailed and tracked by specialists, departments and the company as a whole. Using the report, you can evaluate the quality of call processing, discover lags in business and ways you can fix them. This will allow you to make impactful decisions about whether to make changes to the staff, how to better distribute the call load, and whether to revise your advertising strategy. With the help of virtual telephony, you can study data on calls and customer behavior, improve communication processes, and most importantly, increase your bottom line.

Recording calls will help you find out the needs and desires of your customers in order to improve your quality of service.

Recording calls will help you find out the needs and desires of your customers in order to improve your quality of service.

Virtual telephony allows you to listen to any call, at any time. You can track calls from a recent hire to the entire sales team. Recording calls allows you to evaluate the work of your managers, find out the needs and desires of your customers, improve conversations with customers, and evaluate the quality of your company’s overall service. Also, recorded calls will help you train and improve the work of your employees, and increase the quantity and quality of your sales. It is also useful in disputable situations to listen to calls and determine the best solution for both parties.

Limiting and returning missed calls will allow you to retain more customers who contact your company.

Limiting and returning missed calls will allow you to retain more customers who contact your company.

With virtual telephony, you can record missed calls and automatically transfer them to the right employee. As soon as your manager appears at their workplace, the system will automatically connect them to the call. Callback customers within seconds, ensuring you keep their business and maintain a personable reputation.

The ability to make calls from anywhere in the world will allow you to connect remote employees all in one place, organize a remote call center, and fully work outside of the office, on business trips, etc.

Virtual Phone Systems can work anywhere, not just at your company’s office. Calls to your office can be instantly forwarded to your mobile phone or computer. All you need to make calls is an internet connection and you’re good to go.


A virtual phone system can give your team a lot more flexibility. Your management team can take calls from outside the office or even after hours to get more business. You and your team can make and receive calls whether you’re at your desk, on the go, or far away from your office.


With virtual telephony, you can create a remote team or call center anywhere in the world. Your team members can use any device they want at any given time.

Using the Internet for calls reduces the cost of telephony, office expenses, and staff budgeting.

Calling fees with virtual phone systems are generally much cheaper than traditional carriers for local, mobile, and international calls, making your telephony service much more cost-effective. If you have an internet connection, you’ll be able to call any destination in the world. You do not have to pay for an expensive phone system setup, as all settings are included in the monthly rate, and any changes are made upon request and are usually free.


Virtual telephony allows you to organize a remote team from anywhere in the world, even without an office, which significantly reduces office and employee costs, all while maintaining a high quality of service.

Today’s business environment requires flexible technology and fast decision making to stay ahead of the competition. Therefore, virtual telephony for businesses is the best tool to increase sales and customer service quality for your company.


Now that you know the 5 main benefits of virtual telephony, it’s time to implement this technology into your business, and stop relying on outdated local telephony.


Apply for a CallGear Virtual Phone System Demo Today!

Get Demo

Interested in trying out CallGear for yourself? Fill out this form and a CallGear representative will contact you and answer any questions you may have, or walk you through a demo of our services!

Name
Business Email
Phone
Company Name
Thanks for the request!