More amazing features for your business
Discover all of CallGear’s features, offer your customers an enhanced phone call experience!
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Virtual PBX
![Call Recording](https://callgear.com/wp-content/uploads/2022/10/8_1_1.png)
Call Recording
Listen and download any conversation in your personal account
![Speech Analytics](https://callgear.com/wp-content/uploads/2022/10/8_1_2.png)
Speech Analytics
Receive complete call transcripts and tag any business call to be organized
![Virtual Numbers](https://callgear.com/wp-content/uploads/2022/10/8_1_3.png)
Virtual Numbers
Get numbers you need for more than 70 destinations worldwide
![Voice Menu (IVR)](https://callgear.com/wp-content/uploads/2022/10/8_1_4.png)
Voice Menu (IVR)
Pre-recorded voice messages to welcome and navigate a caller
![Whisper Messages](https://callgear.com/wp-content/uploads/2022/10/8_1_5.png)
Whisper Messages
Learn important data about a caller before a call is connected
![Voice Greetings](https://callgear.com/wp-content/uploads/2022/10/8_1_6.png)
Voice Greetings
Greet a caller with an engaging automated voice message
![Voicemail](https://callgear.com/wp-content/uploads/2022/10/8_1_7.png)
Voicemail
Handle all calls even outside of business hours
![Responsible Agent](https://callgear.com/wp-content/uploads/2022/10/8_1_8.png)
Responsible Agent
Route the most valuable clients to the personal agent
![Preferred Agent](https://callgear.com/wp-content/uploads/2022/10/8_1_9.png)
Preferred Agent
Route calls to the agent on your team who last dealt with a particular caller
![Call Notifications](https://callgear.com/wp-content/uploads/2022/10/8_1_10.png)
Call Notifications
Get missed call alerts directly to your email inbox or within your CRM
![Statistics and Reporting](https://callgear.com/wp-content/uploads/2022/10/8_1_11.png)
Statistics and Reporting
Make data-based desicions and evaluate agent performance
![Call Scenarios](https://callgear.com/wp-content/uploads/2022/10/8_1_12.png)
Call Scenarios
Connect callers with the right employees or departments
![Queue Management](https://callgear.com/wp-content/uploads/2022/10/8_1_13.png)
Queue Management
Optimize your call queues with custom rules or sequenced call forwarding
![Call logs](https://callgear.com/wp-content/uploads/2022/10/8_1_14.png)
Call logs
View the history of all your business communication in detail
![CRM Integration](https://callgear.com/wp-content/uploads/2022/10/8_1_15.png)
CRM Integration
Link your VPBX and CRM into a single system
Text communications
![Operator's Workspace](https://callgear.com/wp-content/uploads/2024/09/58_small_all.png)
Operator's Workspace
Manage all text communications and respond quickly from a unified system
![Supervisor’s Workspace](https://callgear.com/wp-content/uploads/2024/09/59_small_all.png)
Supervisor’s Workspace
Monitor team performance and ensure service quality in real time
![Omnichannel Integration](https://callgear.com/wp-content/uploads/2024/09/60_small_all.png)
Omnichannel Integration
Connect WhatsApp, Telegram, and other platforms for seamless management
![Chat Analytics](https://callgear.com/wp-content/uploads/2024/09/61_small_all.png)
Chat Analytics
Track chat performance metrics to improve response times and team efficiency
![Chat History](https://callgear.com/wp-content/uploads/2024/09/62_small_all.png)
Chat History
Securely store and access all chat data, ensuring it cannot be deleted
![Web Chat Bot](https://callgear.com/wp-content/uploads/2024/09/63_small_all.png)
Web Chat Bot
Automate interactions to pre-qualify leads and connect them to live agents
Inbound Analytics
![Call Tracking](https://callgear.com/wp-content/uploads/2022/10/8_2_1.png)
Call Tracking
Discover which of your marketing channels bring in the most leads
![Form Tracking](https://callgear.com/wp-content/uploads/2022/10/8_2_2.png)
Form Tracking
Collect all contact or request information in one window
![Inbound Notifications](https://callgear.com/wp-content/uploads/2022/10/8_2_3.png)
Inbound Notifications
Set up notifications about all important events by Email or SMS
![Tagging](https://callgear.com/wp-content/uploads/2022/10/8_2_4.png)
Tagging
Organize calls and inquiries in categories based on your needs
![SmartScoring](https://callgear.com/wp-content/uploads/2022/10/8_2_5.png)
SmartScoring
Automatically tag incoming calls and requests by keywords
![API](https://callgear.com/wp-content/uploads/2022/10/8_2_6.png)
API
Facilitate the integration of virtual telephony with any other software
![Analytics Reports](https://callgear.com/wp-content/uploads/2022/10/8_2_7.png)
Analytics Reports
Make data-based decisions and improve inbound call management
![Integrations](https://callgear.com/wp-content/uploads/2022/10/8_2_8.png)
Integrations
Sync virtual telephony with sales, marketing and analytics services
Lead Generation Tools
![CallBack for Missed Calls](https://callgear.com/wp-content/uploads/2022/10/8_3_1.png)
CallBack for Missed Calls
Automatically call your customers back and reduce missed calls number
![Webform Auto CallBack](https://callgear.com/wp-content/uploads/2022/10/8_3_2.png)
Webform Auto CallBack
Call potential leads who filled out a website form in 30 seconds
![Lead Generator](https://callgear.com/wp-content/uploads/2022/10/8_3_3.png)
Lead Generator
Capture your lead’s attention according to visitor scenarios
![CallBack Widget](https://callgear.com/wp-content/uploads/2022/10/8_3_4.png)
CallBack Widget
Give your visitors an easy-to-use form to schedule a conversation