The features under the performance control block help you optimize performance
and improve the quality of service. You can also assess employee performance and
gain access to crucial call statistics.
Get all call data in a concise manner under call logs. Information includes customer waiting times, call duration, caller data, and more.
Record calls to evaluate agent performance, analyze quality, and form customer insights.
Interactive Call Processing
Interactive call processing helps you personalize customer service and reduce costs. You can initiate call management actions automatically when they meet the required criteria.
Convert calls to text for gauging customer demand, improving service, and forming business insights.
Set up and receive custom notifications for important business events through SMS, email, or CRM.
Accelerate playbacks of call recordings to save time while capturing all essential information.
Statistics and Reports
Call statistics help you get a clear picture of your call handling. Generate custom reports to track crucial data and trends.
CallGear virtual numbers are cost-effective and available for countless countries. You can use any computer or mobile to handle calls without the need for a fixed-line.
Incoming call routing features allow you to route calls in the best possible manner.
Manage and handle calls like a pro to convert more customers and increase sales.
Fixed Mobile Convergence or FMC allows you to transform your smartphone into a virtual PBX. You can make and take calls, use extensions, and take advantage of your same business number.
The Address Book
The address book is the central database of all your customer information. All automated call management features rely on the address book.
Use specific extension numbers for your departments and agents for effective call handling from any device.
Contact groups help you segment and serve your customers in the best way. It also saves time and personalizes communication for a greater impact.
Employee groups allow businesses to distribute flow of incoming calls effectively, distribute load evenly and help customers reach the right agents.
Conduct remote meetings and sessions with multiple parties using call conference from mobiles and computers.
Multichannel Incoming and Outgoing Lines
CallGear VoIP numbers are multi-channel. You can use a single number to receive and route calls to a number of devices or agents.
Our intuitive call forwarding directs calls to the right agent or department based on your preferences. The whole process can be automated easily.
IVR or Interactive Voice Menu allows you to engage callers and manage calls. You can use pre-recorded messages to help callers navigate options and resolve queries. The whole process is automated and doesn't need any human intervention. You can also integrate CallGear with your CRM to exchange customer data through voice menus.
These features help you to automate your call handling to save time and labor. Your
callers will also appreciate the quick service and your modern approach to communication.
Call Queuing allows businesses to capitalize on every call even when all agents are busy. Call queue initiates automatically when CallGear finds no one is free to answer calls.
Never miss a single lead that comes through inbound calls. Our Auto Chime feature never allows missed calls to go to waste by connecting a free agent automatically to the callers whose calls are not answered.
Call Distribution Terms
Set up customized incoming call distribution terms based on your business objectives using call distribution terms. Send callers to the right agents or departments and balance call load evenly.
Black list numbers that serve no purpose to your business. Automatically filter and allow only calls that have the potential to generate business.
Virtual Manager includes features to help you offer the best service to your customers. You
can connect with your callers using various personalized methods for the highest engagement.
Text-to-speech converts texts to voice messages automatically. You can initiate them based on predefined rules to help out agents with special information or tips.
IVR Voice Menu
Use IVR voice menus to help customers find the right information and department. Callers will also prefer the self-help options without any need to speak to a human representative.
Voice Greeting for Company
Greet your customers with personalized messages to form instant connections. You can convey the essentials of your brand and initiate a conversation with your callers.
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