3 Reasons Business Setup Companies in the UAE need Virtual PBX for Leads
Your business setup business can do WONDERS for companies starting in or expanding to the UAE. You provide a service that allows them to succeed, and that is extremely valuable.
So why are you missing out on potential customers? Why are YOUR leads using your competitors instead?
It’s because many service providers in the UAE do not know how to effectively handle phone calls, internal communications, and their leads.
When your phone system isn’t up to par, you miss out on callers that want to work with YOU. You miss out on leads that came to YOU first. And worst of all, YOU miss out on profits.
But don’t stress, we can help.
At CallGear, we ensure that every phone call to your business is appropriately handled, transferred, recorded, stored, organized, and analyzed. That’s every call, every lead, every opportunity to make money.
And it starts with the CallGear Virtual PBX (VPBX).
CallGear VPBX is a communication system that allows business setup companies in the UAE to manage their entire phone system in one easy-to-use place, without heavy, expensive hardware, and without a headache.
It has unbelievable advantages such as Call Recording, Auto Callback, Smart Distribution, CRM integration, and overall Sales Management.
But first, let’s take a step back.
What is a PBX?
PBX is short for Private Branch Exchange. This is just a fancy name for a private telephone network used within a company for inbound or outbound calls. Your company most likely uses a PBX as its primary communication system.
The major benefit of PBX is it allows companies to have more phones than physical phone lines, meaning you don’t have to set up an actual phone every time you add a new number for an employee or a department.
Basic but essential features of a PBX include: voicemail, call recording (which we’ll discuss later on), interactive voice menus, call queues, and the ability to transfer calls between phones in the system.
So…
What is Virtual PBX?
While traditional (AKA On-Premise) PBX relies on physical equipment and systems that have to be set up at your company’s location, virtual (AKA cloud) PBX relies on the internet, which means the system lives entirely on the cloud.
It’s easier and cheaper to set up and can be scaled with the click of a button. That means when YOU grow, your system grows WITH you. Quickly and efficiently.
We know what you’re thinking… how will this sync with all my other business tools!?
With CallGear VPBX, we can integrate with your CRM, sales, and/or marketing tools to help organize and qualify every lead in one place.
We’re all on the same team and finding the tools that work best together is a CallGear specialty.
3 Reasons Virtual PBX (VPBX) Significantly Benefits Business Setup Companies
1. Organization and Distribution of Calls and Leads
How many phone calls is your business setup service receiving every day? Are you able to respond to everyone? How do you rank quality leads? Where are they stored?
With CallGear VPBX, every call that comes in to your company will be stored in your CallGear dashboard. Information on each caller, including demographics, geographic location, history with your company, and more.
If that caller is a high-quality lead, CallGear will make note of that caller and make them a priority to your employees.
But who handles these calls? How do you know a caller is getting connected to the right person?
Introducing CallGear Smart Distribution.
Smart Distribution in the VPBX makes it easy to redirect calls to a specific department or person WITHOUT having to go through someone else or put someone on hold. Create ‘inbound call scenarios,’ where specific callers, or callers from specific locations, or using specific keywords, will be AUTOMATICALLY transferred to the correct person.
If someone has worked with an employee in the past, they will reconnect with them. If someone has shown interest in purchasing in the past, your employee will know it.
No more wasted time asking irrelevant questions. No more long waits. No more angry customers.
All of your leads will be organized and responded to appropriately.
2. Call Recording
This is the feature that separates businesses that succeed, and businesses that EXCEED.
Call Recording is a part of the CallGear software that can automatically record, transcribe, and organize inbound and outbound phone calls to your business.
But it’s so much more than that.
By recording calls to your company, you can discover exactly what callers want, how they behave, or if they have an issue, without having your call handler have to frantically take notes or try to memorize information.
After every call, you can analyze the call recording and strategize accordingly. Are most callers asking about a specific part of your service? What is your main selling point? Wait, what did ‘Caller A’ want again? Learn your target audience, and how to better market to them.
The other huge benefit of Call Recording is hearing your sales team, how they perform, and which sales scripts work best. Speaking of which…
3. Overall Sales Management
This is a big one. Especially in business setup, where your employees are the ones who need to close the deal over the competition!
So, do you know how well your sales team is performing? Do you know which sales pitches work? Which don’t? Which employees bring in the most clients?
This is where Call Recording comes into play.
With CallGear VPBX software, you can know exactly how many dials & minutes every single sales manager makes per day. You can track and organize their leads, success rate, and analyze their most effective conversations.
With this information, you can optimize your conversations over the phone. Train your sales team with this new information, and get rid of any ineffective pitches, keywords, or even employees.
Essentially, you can form the perfect staff.
Yes, everything we mentioned here can be achieved by using CallGear’s VPBX. This will help YOUR business setup company gain market share in the UAE by out-performing the competition. If YOU are the best communicator, you are the most profitable.
Handle calls the right way, and never miss a lead again.