Before setting up chats, connect the CallGear integration with your Kommo portal.

With this integration, employees can communicate with clients through text channels without leaving the Kommo interface.

The integration allows you to chat with customers on the website, messengers, social networks, and classified sites without leaving the Bitrix24 interface.

Интеграция позволяет переписываться с клиентами в онлайн-чате на сайте, мессенджерах, соцсетях и классифайдах, не покидая интерфейс Битрикс24

Интеграция позволяет определять обращения, которые необходимо передавать или не передавать в Bitrix24, исходя из параметров самих обращений: виртуальный номер, сайт, рекламная кампания и другие.

The integration allows you to determine which inquiries should or should not be transferred to Bitrix24 based on the parameters of the inquiries: virtual number, website, ad campaign, and more.

Подключить интеграцию можно как с облачной, так и с коробочной версией Bitrix24.

You can connect the integration with both the cloud-based and on-premise versions of Bitrix24.

По умолчанию использование виджета для совершения звонков в Bitrix24 отключено. Для его подключения обратитесь к вашему персональному менеджеру.

By default, the call widget for Bitrix24 is disabled. To enable it, please contact your account manager.

При подключении интеграции сотрудники из Bitrix24 автоматически импортируются в личный кабинет CallGear, что исключает необходимость создавать их вручную.

When the integration is connected, employees from Bitrix24 are automatically imported into the CallGear personal account, eliminating the need to create them manually.

Всплывающие карточки контакта отображаются только для сотрудников, импортированных в телефонию.

Pop-up contact cards are displayed only to employees who are imported into the telephony system.

При включении интеграции в настройках сценария ВАТС становится доступной операция «Переадресация на персонального менеджера из CRM»

When the integration is enabled, the Forward to Personal Manager from CRM operation becomes available in the telephony scenario settings

Интеграция с Bitrix24 позволяет совершать исходящие звонки по клику на номер контакта, лида или компании

The integration with Bitrix24 allows you to make outbound calls by clicking on a contact, lead, or company number.

Операция «Распределение по данным из CRM» позволяет автоматически распределять входящие звонки на основе данных, заполненных в Bitrix24.

The “Distribution Based on CRM Data” operation allows you to automatically distribute incoming calls according to the data stored in Bitrix24.

Для работы со звонками в Bitrix24 удобно использовать Софтфон CallGear, который имеет расширенный функционал

The CallGear Softphone is an efficient tool for handling calls in Bitrix24, offering advanced features

Решение позволяет настроить передачу чатов из онлайн-виджета и мессенджеров Bitrix24 в сервис CallGear для дальнейшего анализа эффективности рекламы.

This solution allows you to transfer chats from the Bitrix24 online widget and messengers to the CallGear service for further analysis of advertising effectiveness.

Все звонки и их статусы можно посмотреть прямо в Bitrix24

All calls and their statuses can be viewed directly in Bitrix24.

Если у вас уже есть интеграция вашей телефонии с Bitrix24, которая решает задачи по автоматизации обработки звонков, вы можете выбрать значение «Другая» в параметре «Используемая телефония» в настройках интеграции

If your telephony is already integrated with Bitrix24 and meets your call automation needs, you can select “Other” in the “Telephony Used” parameter in the integration settings

Интеграция позволяет вести полную историю коммуникаций с контактом. История сохраняется в карточке по следующему приоритету

The integration enables the complete communication history to be stored in a contact’s card. The history is saved based on the following priority

Интеграция позволяет автоматически создавать Лид и Дело в следующих случаях

The integration enables automatic creation of Leads and Tasks for the following

Интеграция предоставляет два способа работы с пропущенными звонками

The integration provides two methods for processing missed calls

В случае потерянного обращения — звонка, чата или офлайн-заявки с сайта — в Bitrix24 создаётся Дело, для которого назначается ответственный сотрудник.

When a missed inquiry occurs — whether it’s a call, chat, or offline website request — a Task is created in Bitrix24, and a responsible employee is assigned.

Автозвонки из Bitrix24 позволяют мгновенно инициировать звонки при изменениях в воронке продаж. Это снижает влияние человеческого фактора и повышает конверсию на каждом этапе.

Auto calls in Bitrix24 allow instant call initiation when changes occur in the sales funnel. This minimizes human error and boosts conversion at every stage.

Интеграция позволяет настраивать, какие обращения следует передавать в Bitrix24, а какие — нет

This integration allows you to define which requests should be transferred to Bitrix24 and which should not.

Если вы используете тарифы аналитики рекламы, включая кол-трекинг, и хотите видеть данные о продажах из Bitrix24 в отчетах Список сделок и Сквозная аналитика, вы можете настроить передачу сделок в CallGear за несколько кликов в разделе Сквозная аналитика настроек интеграции.

If you are using advertising analytics plans, including call tracking, and want to see sales data from Bitrix24 in the Deals List and Inbound Analytics reports, you can set up deal transfers to CallGear in just a few clicks in the Indbound Analytics section of the integration settings.

Интеграция позволяет расширить возможности последующего анализа, а также повысить информативность карточек Лида, Контакта, Сделки или Компании, наполняя их дополнительными полями.

The integration allows you to enhance further analysis capabilities and increase the informativeness of Lead, Contact, Deal, or Company cards by populating them with additional fields.

Если вы используете форму обратного звонка от Bitrix24 и хотите принимать эти звонки на виртуальный номер CallGear, выполните следующие действия

If you use the callback form from Bitrix24 and want to receive these calls on a CallGear virtual number, follow these steps

Передача виртуальных номеров в кол-трекинг Bitrix24 автоматизирована. Номера для сбора статистики можно привязывать к различным рекламным источникам.

The transfer of virtual numbers to call tracking in Bitrix24 is automated. Numbers used for collecting statistics can be assigned to different advertising sources

Для подключения данной возможности обратитесь в поддержку CallGear. После подключения компонента Воронки продаж вам будут доступны дополнительные поля в отчете Сквозная аналитика.

To enable this feature, contact CallGear support. After connecting the Sales Funnels component, additional fields will be available in the Advanced Lead Generation Analytics report.

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