Alex Liba joined CallGear in September 2018. He has extensive experience in developing, launching and implementing SaaS projects and applications. He can explain even the most difficult technical term in simple and understandable words. Outside of work, Alex maintains a healthy lifestyle, is fond of sports.

Virtual Phone Numbers in 2022: Available Options and How to Use Them

  Virtual landlines completely revolutionized the way many companies approach phone calls. As opposed to physical landlines, virtual ones don’t limit you to a specific location. All you need is an Internet connection and your customer support can connect with clients from any part of the world. Virtual phone numbers become more popular each day, […]

Ensure the Best Communication with Customers in 10 Steps

Keeping in contact with existing and potential customers should be a priority for any business. At the moment, a lot of companies focus on developing their social media presence, which only makes sense because of their popularity. Millions of people use social media sites and apps, such as Instagram, Facebook, Twitter, and others, on a […]

Call Recording: What Are the Advantages for Businesses?

  Call recording is not a new practice, as it is a tool that has been implemented by different organizations and companies for many years. The reason for the use of this technology is to earn more profits by learning about the needs and preferences of your customers. But, what exactly is this technology, and […]

IP-telephony for Online Stores: We provide high-quality communication and flexible call distribution scenarios

How do customers communicate effectively with an online store? It starts with a stable telephone connection and a fair distribution of workload amongst your employees.

Call Recording and Consent for Companies: Does It Matter?

  The topic of call recording is quite a complex one, as regulations regarding this technology differ depending on states and countries. Call recording may be completely legal in your particular state, but the adjacent state may have different rules. Marketing teams of companies can benefit greatly from recording their conversations with customers, so it’s […]

Call Recording for Your Business: The Legalities of This Tool in Different Countries

  Improving one’s business takes a lot of knowledge and different tools. One of the most powerful features you can use to bring your business to the next level is call recording. With the help of this tool, businesses can create better marketing campaigns, listen and study requests from their customers, assess the work of […]

How to reduce the number of lost calls to zero and increase the number of customer calls by 21%

How do you reduce the number of missed calls to your business if your total number of incoming calls keeps growing?

Virtual Business Phone System for Car Dealerships: How to boost sales 2x

How do you successfully master a market segment that is fundamentally new? The key is to build a close relationship with your customers by using effective communication strategies and in-depth analytics.

An Introduction to Hosted PBX How to Pick the Best One

Setting up an advanced virtual business phone (VPBX) system to take care of your company’s growing needs in communication may sound like an expensive, time-consuming, and technically demanding arrangement, but it’s not.

IP Telephony for Construction: How employees began to work 3X more efficiently: Case “SK Sky”

The main problem of any business that uses telephone communication is missed calls. When it comes to quality of service and high conversion rates, there’s nothing more important than picking up that phone and having a fast response time.

What Hides Behind PBX Systems Difficult Concepts Explained Simply

Back in the day, for an inbound phone call to go through to a business, it had to come to a general telephone switchboard first, where one of the operators manually connected it to the destination line by plugging the cable into the corresponding jack.

How Can Hiring a Virtual Assistant Benefit Growing Businesses?

If your company has outgrown your managerial capacity and you no longer have the resources to deal with the increasing scope of administrative tasks single-handedly, the time has come to consider expanding your staff.

5 Good Arguments In Favor Of Switching To A Virtual Business Phone System

If your phone system appears too intricate and confusing to your callers, it can cost your small business a large part of its potential clients. Not being able to get through to you quickly, they give up even before they can speak to one of your trained managers

IP Telephony for Real Estate: How to Increase Call Center Productivity 1.5X without Increasing your Staff – “PIK-Arenda” Case Study

For any call center, it’s extremely important that operators are not idle during work hours. This could result in a negative experience for the client and frustration for the managers.

Looking for a comprehensive call solution? CallGear helped 2M Group reduce communication costs by 28% and ensured control over the work of their employees – 2M Group Case Study

Our partner, 2M GROUP, is an expert in cost automation services. They help many organizations from different industries master modern communication technologies and optimize and automate their business processes.

Oazis Group Case Study: IP Telephony for Real Estate. How CallGear and amoCRM Integration Improved Quality of Service by 30%.

When a sales manager is in a more comfortable work environment, they perform better. This may seem obvious, but how do you get your team into that setting?

ALFAPOL Case Study: IP Telephony for Construction Company results in 90% less manual labor, 6X more transactions.

Connecting modern IP-telephony to your business can not only speed up call processing times, but it can also motivate your team to carry out larger-scale improvements for the business.

Power Your Conversions from Outbound Sales Calls with Local Caller ID

What do you usually do when a call comes from a toll-free number or an unfamiliar area code?

Real Estate Companies in the UAE can handle EVERY call with Virtual PBX

The real estate market in the UAE is highly opportunistic, with endless opportunities to gain market share.

Automotive Companies need Virtual PBX to Win Market Share

The automotive industry in Dubai is very lucrative. But the companies who are the most successful are the ones that communicate the most effectively and retain loyal customers. CallGear can help you do both.

UAE Real Estate Companies will make MORE and spend LESS with Call Tracking

Are we saying that you can make MORE money… and spend LESS money on marketing? That can’t be right…

Automotive Companies will NEVER miss leads with Auto Callback

Are you tired of missing out on quality leads? Are you tired of missing out on MONEY!? Do you wish there was an easier way to process applications and get back to potential customers?

3 Reasons Business Setup Companies in the UAE need Virtual PBX for Leads

Your business setup business can do WONDERS for companies starting in or expanding to the UAE.

Toll-Free Vs. Local Vs. Direct Dial Phone Numbers: Which is Best for Your Business?

Find out the difference between local, toll-free and DID numbers. Then choose the best one for your business.

What is the Best Time to make Business Calls to Your Customers?

When should you call your customers? Find the best time for business calls backed by statistics.

How to Rope in Your Customers with Effective Discovery Calls

As it turns out, many reps and organizations lose out on prospective customers right on the first call.

Why You Should Be Tracking Calls During the Holidays

Inbound calls to businesses have been on the rise for quite some time now.

What are Call Tracking Metrics and How Do They Affect Your Business?

60% of customers still prefer to call a business, even in this digital age. That means a majority of your leads are going to come in the form of inbound calls.

What Are Some Ways to Get an International Phone Number for free?

People prefer doing business with companies that provide international phone numbers.

Virtual PBX – An Important Component for Effective Business

The traditional PBX phone system is no longer suited for the evolving needs of modern businesses. So out goes the legacy of PBX systems and in comes the advanced virtual PBX system.

Virtual Numbers: How Are They Useful?

Is your business effectively reaching customers? While business leads can come from many sources, phone leads remain a tremendously significant source of leads. With virtual numbers, you can assign a unique local number to every caller.

The Telephone of the Future: Leveraging in On the Current Business Trends

From bulky desk phones to portable smartphones, the concept of the telephone has traveled a long distance through space and time.

How To Score More Phone Leads With A PPC Call Tracking Plan

Did you know that you can get more phone leads with a call tracking solution by using the right PPC strategy? Here’s how.

The Top 3 Call Tracking Case Studies You Need to Know About

Call tracking offers several benefits, from dynamic number insertion to call recording. Here’s how companies can benefit from using call tracking.

How Call Tracking Leads to Business Growth – From Digital Marketing Experts

How friendly are you to your customers on the phone? Let’s take a look at how a little bit of call customization can help you do more, easily

Are Your Employees Mishandling Phone Calls? We Can Help!

The numbers don’t lie. 92% of all customer interactions happen over the phone.

What is Softphone and Do Businesses Really Need It?

You’ve heard of smartphones, you’ve heard about landlines, but what the heck are softphones?

All You Need to Know About Speech Recognition Technology

Every day, we use voice commands to control our mobile phones or voice assistants without giving a second thought on how they work.

How to Save Yourself From Voicemail Disasters + Tips to Delete Voicemails

It seems we never run out of ways to embarrass ourselves these days.

Dynamic Number Insertion: How to Use Call Tracking Safely Without Harming SEO

Can call tracking hurt your SEO efforts? Will you be penalized by Google for using multiple phone numbers?

11 Phone Call Statistics Businesses Can’t Ignore

You’ve heard our pitch on call tracking and how effective it can be for your business.

The CallGear Classroom: Ad Campaigns 101

Welcome to The CallGear Classroom. Here, we’ll discuss and define call tracking terminology in a fun and simple way.

7 Words Callers Want to Hear Over the Phone

You may be the greatest marketer in the world. Your ad campaigns draw HUNDREDS of incoming calls to your business every day.

Is It Legal To Record Phone Calls? Call Recording Laws by State Guide

Phone recording might not be as dramatic as it is in the movies, where two FBI agents are cramped up in an old van with high-technology equipment.

11 Reasons Why You Should Use Call Tracking

We all know that you need good products, a great website, and a creative marketing team to turn your startup into a successful business.

What is Call Monitoring? How Do Call Monitoring Systems Work?

Every time you call a customer care number, an automated voice will inform you that your call will be recorded for education purposes.

Calls From +266696687? Here Is Who is Calling!

Have you ever noticed the number +266696687 pop up on your mobile screen every now and then?

White Label Definition: What is White Labeling Software?

Lead: White labeling refers to a method of rebranding products and services which originated from another company.

Calling all Plumbers, Carpenters, Roofers, Landscapers – Get More Clients with Call Tracking!

You want to make more money. It’s as simple as that. And in the home services industry, there’s money to be made.

Call-Tracking on Advertisements Explained – with pictures!

Call-Tracking is HOT right now. Yup, I said it.

5 Problems Small Marketing Agencies Face Without Call-Tracking

If you are a small marketing agency, a local marketing agency, or even a one-person marketing shop, you understand the fear of losing your clients to the ‘big guys.’

Travelers in the US still call to book a trip. How can travel marketers take advantage of these calls?

“U.S. residents logged 1.8 billion trips for leisure purposes in 2018 and spent $1.1 TRILLION combined on travel” (US Travel Association).

Call-Tracking, Web2Call, & Online Chat… Now All-In-One

If you read our first article, How Call Insights make Business Owners Happy, then you understand how important call data is for your company.