Case Studies

During the pandemic, certain products and services are in extremely high demand. And although receiving an abundance of inbound calls is a great sign for your company, the risk of losing these sales due to lack of time and resources increases.

How do you successfully master a market segment that is fundamentally new? The key is to build a close relationship with your customers by using effective communication strategies and in-depth analytics.

Often, a clinic employee simply does not have enough time to provide a client with a quality consultation.

The main problem of any business that uses telephone communication is missed calls. When it comes to quality of service and high conversion rates, there’s nothing more important than picking up that phone and having a fast response time.

“InternetLesson” is an online school that provides remote learning opportunities for grades 1 to 11. The company has a library of video tutorials and school curriculum materials.

For any call center, it’s extremely important that operators are not idle during work hours. This could result in a negative experience for the client and frustration for the managers.

Our partner, 2M GROUP, is an expert in cost automation services. They help many organizations from different industries master modern communication technologies and optimize and automate their business processes.

During quarantine, call traffic to the Angstrem online store quadrupled. Due to the pandemic, the call center employees had to work from home, and the company urgently had to rebuild their management and control processes for handling phone calls.

How does connecting advanced virtual telephony to your CRM significantly improve your business?

When a sales manager is in a more comfortable work environment, they perform better. This may seem obvious, but how do you get your team into that setting?

Connecting modern IP-telephony to your business can not only speed up call processing times, but it can also motivate your team to carry out larger-scale improvements for the business.

A modern call center cannot properly function without cloud telephony. Almost all telephony providers have basic operator control functions, but finding one that goes above and beyond to truly improve your business is a different story.

Digital Agency Trinity has joined forces with McAlpine Care to launch an aggregator that will improve the way people search for home care agencies for the elderly.

Colleagues from the KIT Consulting integrator shared their story about how amoCRM (a cloud-based CRM system) and CallGear telephony can effectively automate the sales & communication processes of a federal business that opens one new regional office per day.

With CallGear, the agency ProContext increased the number of targeted calls for their automotive client, KIA Center Agalat.

You cannot undermine the importance of phone calls when it comes to scoring qualified leads. But do you know exactly where your leads are coming from? If you don’t, then you’re the perfect candidate for phone call tracking aka business call tracking.

Call tracking offers several benefits, from dynamic number insertion to call recording. Here’s how companies can benefit from using call tracking.

Add a human touch to your call tracking solution and get more user engagement. Here’s what you need to do.

How friendly are you to your customers on the phone? Let’s take a look at how a little bit of call customization can help you do more, easily

The numbers don’t lie. 92% of all customer interactions happen over the phone.

You may be the greatest marketer in the world. Your ad campaigns draw HUNDREDS of incoming calls to your business every day.

Phone recording might not be as dramatic as it is in the movies, where two FBI agents are cramped up in an old van with high-technology equipment.

84% of car dealerships’ inbound sales calls do not get converted into a sale. (IHS Automotive)

So how much money is your firm investing in marketing? $1000? $100,000!?

Have you ever noticed the number +266696687 pop up on your mobile screen every now and then?

College recruiting has become one of the most challenging processes in the world.

If you are a small marketing agency, a local marketing agency, or even a one-person marketing shop, you understand the fear of losing your clients to the ‘big guys.’

We’ve all been in the same position: So much to do, so little time.

You own a small business. You want to grow. You need to grow. So, you spend thousands of dollars on paid search advertisements and BOOM!