Real Estate Companies in the UAE can handle EVERY call with Virtual PBX
The real estate market in the UAE is highly opportunistic, with endless opportunities to gain market share.
Many real estate companies in the UAE are either unaware of, misunderstand, or don’t realize the importance of effectively handling phone calls.
When your business doesn’t have the best phone system, you LOSE out on potential customers, and potential market share. That means callers that wanted to give YOU a chance, ended up going to your competitors. Game over.
But don’t worry, we won’t let that happen. At CallGear, we ensure that every phone call to your business is appropriately handled, transferred, recorded, stored, organized, and analyzed. Yup. Every call.
And it starts with the CallGear Virtual PBX (VPBX).
CallGear VPBX is a communication system that allows real estate companies in the UAE to manage their entire phone system in one easy-to-use place, without heavy, expensive hardware, and without a headache.
It has unbelievable advantages such as Call Recording, Auto Callback, Smart Distribution, CRM integration, and overall Sales Management.
But first, let’s take a step back.
What is a PBX?
PBX is short for Private Branch Exchange. This is just a fancy name for a private telephone network used within a company for inbound or outbound calls. Your company most likely uses a PBX as its primary communication system.
The major benefit of PBX is it allows companies to have more phones than physical phone lines, meaning you don’t have to set up an actual phone every time you add a new number for an employee or a department.
Basic but essential features of a PBX include: voicemail, call recording (which we’ll discuss later on), interactive voice menus, call queues, and the ability to transfer calls between phones in the system.
What is Virtual PBX?
While traditional (AKA On-Premise) PBX relies on physical equipment and systems that have to be set up at your company’s location, virtual (AKA cloud) PBX relies on the internet, which means the system lives entirely on the cloud.
It’s easier and cheaper to set up and can be scaled with the click of a button. That means when YOU grow, your system grows WITH you. Quickly and efficiently.
5 Advantages of Virtual PBX (VPBX) for Real Estate Companies
1. Receive and Distribute Quality Leads
You receive a large amount of phone calls to your business every day. Your employees scramble to answer every caller, sometimes forgetting, sometimes feeling overwhelmed.
Maybe you accidentally answer a low-quality lead instead of a high-quality lead and miss out on making more money. Maybe you put a very wealthy customer on hold… forever. That’s one way to lose business!
But not anymore.
Smart Distribution in the VPBX makes it easy to redirect calls to a specific department or person WITHOUT having to go through someone else or put someone on hold. Create ‘inbound call scenarios,’ where specific callers, or callers from specific locations, or using specific keywords, will be AUTOMATICALLY transferred to the correct person.
If someone has worked with an employee in the past, they will reconnect with them. If someone has shown interest in purchasing in the past, your employee will know it.
No more wasted time asking irrelevant questions. No more long waits. No more angry customers.
2. Auto CallBack
Are you spending a lot of money on marketing to get expensive leads, but then don’t even respond!?
Do you wish there was an easier way to process applications and call potential customers?
Callgear’s Auto Callback feature in the VPBX connects you to a lead over the phone in seconds, you just have to pick up.
The Auto Callback service will allow you to instantly process every application form on your website. Within 30 seconds, or at a scheduled time, one of your team members will automatically connect to a lead over the phone.
How does that work!?
Through the CallGear software, when a lead fills out an application form on your website, they can click to send a request to receive a call from your business.
The user decides when they want to receive a call back. Either right away, or later on.
If they choose to receive a callback immediately, your Virtual PBX system will call the lead, SIMULTANEOUSLY call the appropriate department or sales manager, and connect the two. If they choose to receive a callback at a scheduled time, the same exact thing will happen at the time specified.
With Auto Callback, you can respond quickly and appropriately to expensive leads, and stop wasting time and money on missed business opportunities.
3. Call Recording
The first, and one of the most amazing features of VPBX for real estate companies is Call Recording. Call Recording is a part of the CallGear software that can automatically record, transcribe, and organize inbound and outbound phone calls to your business.
Why is this helpful?
By recording calls to your company, you can discover exactly what callers want, how they behave, or if they have an issue, without having your call handler have to frantically take notes or try to memorize information.
After every call, you can analyze the call recording and strategize accordingly. Are most callers asking about a specific property? What is a recurring problem that you need to fix? Wait, what did ‘Caller A’ want again? Learn your target audience, and how to better market to them.
The other huge benefit of Call Recording is hearing your sales team, how they perform, and which sales scripts work best. But we’ll get to that.
4. Software Integration
Worried about all the software you use for leads and customers? Well don’t!
With CallGear VPBX, we can integrate with your CRM, sales, and/or marketing tools to help organize and qualify every lead in one place.
We’re all on the same team and finding the tools that work best together is a CallGear specialty.
5. Overall Sales Management
Told you we’d get back to this. It’s a big one. Especially in real estate, where your employees are the ones who need to close the deal!
So, do you know how well your sales team is performing? Do you know which sales pitches work? Which don’t? Which employee sells the most properties?
This is where Call Recording comes into play.
With CallGear VPBX software, you can know exactly how many dials & minutes every single sales manager makes per day. You can track and organize their leads, success rate, and analyze their most effective conversations.
With this information, you can optimize your conversations over the phone. Train your sales team with this new information, and get rid of any ineffective pitches, keywords, or even employees.
Essentially, you can form the perfect staff.
Yes, everything we mentioned here can be achieved by using CallGear’s VPBX. This will help YOUR real estate company gain market share in the UAE by out-performing the competition. If YOU are the best communicator, you are the most profitable.
Handle calls the right way, and never miss a lead again.