Glossary

Should you monitor calls? Find out the benefits of call monitoring and how to use it to increase your profits.

The modern customer travels across a number of touchpoints before they ultimately convert to a lead or sale.

PPC, or pay-per-click ads, are extremely effective in driving quality traffic to your business.

The traditional PBX phone system is no longer suited for the evolving needs of modern businesses. So out goes the legacy of PBX systems and in comes the advanced virtual PBX system.

Is your business effectively reaching customers? While business leads can come from many sources, phone leads remain a tremendously significant source of leads. With virtual numbers, you can assign a unique local number to every caller.

Most marketers have realized the importance of call tracking to measure the success of their marketing campaigns.

Call tracking enables businesses to track the success of their campaigns and improve sales. However, that’s not the only thing call tracking is useful for. Call tracking solutions like CallGear offer advanced features like call tagging to enhance your services and marketing efforts.

You’ve heard of smartphones, you’ve heard about landlines, but what the heck are softphones?

Every day, we use voice commands to control our mobile phones or voice assistants without giving a second thought on how they work.

Every day YouTube hits billions of hours of viewing, while Google receives over 3.5 million searches.

Every time you call a customer care number, an automated voice will inform you that your call will be recorded for education purposes.

Lead: White labeling refers to a method of rebranding products and services which originated from another company.